How far are you from Uptown Charlotte?

NOVEL University Place is about 10 miles northeast of Uptown Charlotte, with a typical drive time of 20–25 minutes depending on traffic.

How far are you from the airport?

Charlotte Douglas International Airport (CLT) is approximately 18 miles southwest of NOVEL University Place, with a drive time of about 25 minutes under normal traffic conditions.

What are the income requirements?

Applicants must earn at least three times the monthly rent to qualify for residency at NOVEL University Place.

Is smoking allowed?

No, NOVEL University Place is a smoke-free community, promoting a cleaner and healthier living environment for all residents.

Do you offer specials for preferred employers?

Yes, we offer exclusive perks through our Preferred Employer Program. Contact the leasing office to check eligibility and learn more about participating companies.

Do you have a dog park?

Yes—NOVEL University Place features an on-site dog park and pet wash station, plus easy access to nearby trails and green spaces.

Do all homes have balconies?

Many floor plans include private balconies or patios. Contact the leasing office for details on specific layouts.

Can guests use the amenities?

Residents may bring up to two guests per leaseholder, provided the resident is present during the visit.

Is grilling allowed?

Yes—residents can enjoy outdoor grilling stations located near the pool and courtyard areas.

Is parking free?

NOVEL University Place offers surface and garage parking options. Please contact the leasing office for details on availability and any associated fees.

How long does it take for an application to be approved?

Application approvals at NOVEL University Place are typically completed within 72 hours once all required documentation has been submitted. Processing times may vary depending on screening results and income verification. The leasing team will help guide you through the process so you know what to expect.

Do you offer furnished apartment homes?

Furnished apartment homes are not currently offered at NOVEL University Place. Residences are leased unfurnished, giving residents the flexibility to style the space in a way that feels like home.

Do you offer short-term leases?

Yes! NOVEL University Place offers short-term lease options, with terms as short as 6 months. Availability and pricing may vary by home, lease term, and season. Contact the leasing office for current options.

Do you offer corporate leases?

Corporate leases are not currently offered at NOVEL University Place. Contact the leasing office if you have questions about available lease options.

Are there current move-in specials or leasing incentives?

Yes! NOVEL University Place may offer move-in specials or leasing incentives, including 10 weeks free on 14–17 month lease terms for all floor plans; a $1,000 look-and-lease gift card for touring and applying within 48 hours on units in Building 5; a $500 look-and-lease gift card for touring and applying within 48 hours on all other units; Spin the Wheel prizes for applying in office; and an additional $250 gift card option for qualifying preferred employers. Specials, lease terms, and qualifying details can change, so contact the leasing team for the latest availability.

Am I allowed to decorate the apartment without penalty?

Yes! Residents are welcome to personalize their apartment home, as long as any updates follow community guidelines and the home is returned to its original condition when required. Decorating should not cause damage beyond normal wear and tear.

What appliances are standard?

Apartment homes at NOVEL University Place include a washer, dryer, range, refrigerator, dishwasher, and microwave as standard appliances for everyday convenience.

Will I be allowed to sublet my apartment?

No, subletting is not permitted at NOVEL University Place. If your living situation changes during your lease term, contact the leasing office so the team can walk you through available options.

Do units have in-unit laundry?

Yes! Apartment homes at NOVEL University Place include in-unit laundry, making laundry day simple and convenient without leaving home.

During which time periods are the pools and decks available for use?

Pool and deck areas are available from dawn to dusk, giving residents time to relax and enjoy the outdoor amenity spaces.

What are the hours of the fitness center?

The fitness center is open 24 hours, giving residents flexible access to wellness and workout amenities.

Is there controlled access or secured entry?

Yes, NOVEL University Place offers controlled or secured access features to help create a more private community environment for residents and guests.

If I have a package delivered, will you hold it at the leasing office?

Packages are not held at the leasing office at NOVEL University Place. Contact the team for current package delivery procedures.

Is parking available?

Yes, parking is available at NOVEL University Place. Contact the leasing office for current parking options, availability, and any related details.

Are EV charging stations available?

Yes! EV charging stations are available at NOVEL University Place, making it easier for residents with electric vehicles to power up close to home.

Is there public transportation within close proximity of the community?

Yes, NOVEL University Place is located near public transportation options, helping residents stay connected to the surrounding area.

Which school district are you in?

NOVEL University Place is located within the Charlotte-Mecklenburg school district. Students are zoned for University Meadows Elementary (PK–5), James Martin Middle School (6–8), and Julius L. Chambers High School (9–12).

What are my options for paying my rent?

Residents can pay rent through the LOFT Living Portal, Livble through LOFT, Flex, or by cashier's check, offering convenient options for managing monthly payments.

Am I required to purchase renter's insurance?

Yes, renter's insurance is required at NOVEL University Place. This helps protect personal belongings and may provide liability coverage during the lease term.

Which utilities are included in my rent?

The AT&T internet package, pest control, valet trash, and Fetch package service are included in total monthly pricing at NOVEL University Place. Contact the leasing office for a full breakdown of billing details.

How do I set up my utilities?

Contact Duke Energy to start electric service prior to move-in. The leasing team can provide any additional account or move-in instructions needed.

Which provider can I use for internet and cable?

Bulk internet is provided through AT&T at NOVEL University Place. Contact the leasing office for setup details and service information.

Is your community pet friendly?

Yes! NOVEL University Place is pet-friendly, so your furry companions can feel right at home too.

What are the fees associated with having pets?

Pet fees at NOVEL University Place include a $350 fee for the first pet, an additional $100 fee for a second pet, a $20 annual PetScreening fee, and $25 per pet in monthly pet rent. Contact the leasing office for full pet policy details.

Are there weight or breed restrictions on pets?

Yes, breed and weight restrictions apply at NOVEL University Place. Contact the leasing office for the full current pet policy before move-in.

Do you have on-site maintenance?

Yes! NOVEL University Place has on-site maintenance support to help keep the community comfortable and running smoothly for residents.

An item in my home needs repair. How do I get help?

If something in your home needs attention, submit a service request through LOFT Living. The team will help route your request to maintenance.

How are maintenance issues handled?

Maintenance requests at NOVEL University Place are handled through submitted service requests. For emergencies, contact the emergency maintenance line for a priority response.

Do I have to be present for a maintenance technician to perform work?

No, residents do not have to be present for maintenance service to be completed, making it easier to keep repairs moving without interrupting your day.

What happens if I am locked out?

If you are locked out, contact the maintenance on-call line or the leasing office during office hours. A valid ID is required, and the resident must be on the lease to be granted access.

What will you do to prepare my apartment before I move in?

Before move-in, each home undergoes turn services including cleaning, painting if needed, and preparation of access devices and keys, to ensure the home is clean, functional, and ready for your arrival.